WE ARE THE PERFECT LINK BETWEEN YOU AND YOUR CUSTOMERS
Aimed at all those providers of products and / or services who wish to enhance the approach with their customers through a warm service of our QUALIFIED TELEPHONE ADVISORS, backed with infrastructure and cutting-edge technology, resulting in meeting the needs of its customers.
WE OFFER A PERSONALIZED SERVICE ADAPTED TO THE NEEDS OF EACH CLIENT.
Telephone Attention
With our quality care services for: complaints, queries, doubts, suggestions, changes or new acquisitions that your customers wish to make, with the intention of creating positive impressions of your customers.
Telemarketing
Through telephone interaction we keep your clients or potentials informed to inform them of promotions and commercial offers of your products or services in order to increase their sales.
Technical Support
We provide answers or solutions to queries or problems that your customers may experience in relation to the use or consumption or services they purchased.
Collection
With our highly trained staff and through a scheme of corrective and preventive actions, we recover assets and reduce the age of your company's accounts receivable as much as possible
SOLUTIONS
Do you have any doubt? Contact us
CONTACT SERVICES WITH AGENT
CALLS
Personalized attention to incoming and outgoing calls.
Chat
Through this function we are in direct contact with your customers through your website, attending to their needs.
ATTENTION TO EMAIL
Allow your clients by email to get an efficient, immediate and quality response.
BACK OFFICE
Administrative procedures that are generally carried out once the call with your client has ended, which has been able to generate a claim, query, request, etc.
ATTENTION TO SOCIAL NETWORKS
Attention and response to notifications from social networks.
AGENTLESS CONTACT SERVICES
BLASTING
Mass distribution of previously recorded voice messages, simultaneously to a large number of recipients.
MAILING
Sending information by mail to a large number of people in a direct, personalized and programmable way.
SMS
Massive sending of text messages that may or may not be personalized according to the requirement.
IVR
Pre-attendant that allows a person to interact on a voice menu using the telephone keys.
THAT DISTINGUISHES US
Motivated and highly trained staff
High standards of information security
Unification of all your contact channels
Immediate access to information
Detection of the needs of your clients periodic proposals for improvements
INFRASTRUCTURE
VINCCO platform
CRM, IVR, predictive and power Call Dialer, predefined and manageable reporting, 100 call recorder, Quality module
UPS
Provides electrical power during a power outage, which ensures the continuous operation of our infrastructure
Servers
Innovation based on standards, the highest technology, certifies structured cabling, we have UPS systems to always keep your information online.
Firewall
We protect your information with the most advanced platform in computer security against any possible attack on the network
CCTV 24/7
We have monitoring 24 hours a day, 7 days a week through closed circuit
Online chat
CONTACT US SURE WE HAVE WHAT YOUR BUSINESS NEEDS
Leave your information immediately we will contact you
Location GUERRERO No. 19, ENTRE ZACATECAS Y SAN LUIS POTOSÍ Col. CENTRO CP83000, Hermosillo Sonora, México
